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SCOPE:
The Department of Veterans Affairs (VA) has an ongoing program to provide prescription eyeglasses both dress and safety to include an option for Veterans to be able to select and submit their frame selection and measurements online via the offeror s website once online services are available. The Offeror s is to provide prescription eyeglasses according to contract specification for eligible beneficiaries of Veterans Integrated Service Network 8 (VISN 8).
GENERAL REQUIREMENTS:

All items provided by the contractor shall be new.
The offeror shall provide completely assembled eyeglass frames placed in standard alignment to include mounting of lenses unless otherwise requested.
The offeror shall fabricate all eyeglasses in strict conformance with the eyeglass prescription/consult provided by an authorized VA staff, verify final eyeglasses with the prescription/consult and ship all eyeglasses to the designated address, at the prices indicated in the schedule.
The offeror shall not add or substitute components or alter the veteran s prescription in any way without prior approval and written authority from the authorized VA designee.
The Government may use VA Form 10-2914 VA Purchase Order to place orders with the contractor.
The offeror warrants/guarantees the eyeglasses against defective material and/or workmanship for a minimum of one year from the date of receipt. The contractor agrees to furnish without additional cost to the Government, all labor, and materials necessary to correct defects that were detected during the guarantee period. Should the prescription be incorrectly filled, the contractor agrees to make corrections at no additional cost to the Government. These conditions do not apply to adjustments incidental to the wearing of eyeglasses, adjustments required by physical change of the wearer, or where there is evidence of deliberate misuse or alteration by anyone other than the contractor. For correction of a problem due to contractor error, the corrected glasses shall be returned to the VA facility or veteran within ten (10) business days of receipt of the defective glasses.
Ordering is done by the Prosthetic and Sensory Aids Service (PSAS) by individual ordering and payment processes. The number of patients covered by this contract is expected to fluctuate within VISN 8 dependent upon beneficiaries added or removed throughout the contract term. The volumes or amounts shown are estimates only.
The terms patient , Veteran , and beneficiary shall be considered interchangeable throughout this document.
No fabrication of eyeglasses shall begin prior to receiving a purchase order number from PSAS.
Web based secure billing and tracking portal: The vendor shall provide a web-based portal that would allow VA to track the status of each eyeglass order (fabrication and shipping and delivery confirmation) and to exchange/manage the billing and payment information. The portal shall have/show a log of all work transmitted via fax, email, and telephone. Contractor shall send orders to their fabrication lab via secure mail only in an emergency affecting fax and email capabilities or when a frame must accompany the order.
The vendor s ordering and billing system shall be compatible with the 4sight software application.

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